tk999's Privacy Policy

1 Introduction

tk999 places the highest importance on its users' privacy. When you use the tk999 website or platform, you voluntarily share certain information with us. This privacy policy explains how we handle that information, with whom it may be shared, and what your rights are.

This policy works alongside our Terms and Conditions and both documents should be read together. By registering an account on the tk999 platform, you are considered to have agreed to the terms of this privacy policy.

2 Information Collection

tk999 collects the following types of information in the following ways:

2.1 Registration Information

When you create an account with tk999, we collect:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Preferred currency and language settings

2.2 Identity Verification (KYC) Information

To ensure secure transactions and as part of the account verification process, we may collect:

• National ID (NID) or passport copy
• Mobile banking account details (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Proof of address (utility bill or bank statement)

2.3 Automatically Collected Information

The following information is recorded automatically while you use the platform:

• IP address and geographic location (up to country level)
• Browser type and operating system
• Device identifier information
• Session duration and pages visited
• Gaming activity and betting history
• Deposit and withdrawal transaction records

3 Purpose of Using Information

tk999 uses collected information only for specific and legitimate purposes. These purposes are described in detail below:

• Account management: Information is used to create, verify, and keep your account secure
• Transaction processing: To complete deposits and withdrawals and to maintain transaction history
• Customer support: To resolve your issues via live chat or email
• Fraud prevention: To detect suspicious activity and maintain platform security
• Bonuses and promotions: To determine which offers apply to you and to correctly apply bonus wagering
• Responsible gaming: To monitor excessive gaming behaviour and provide assistance when needed
• Legal compliance: To maintain records as required by applicable law
• Service improvement: To analyse data in order to improve platform performance and user experience

We may use your information to send targeted promotional messages. You can turn off such communications at any time from your account settings.

4 Disclosure of Information and Third Parties

tk999 does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

4.1 Payment Processors

The information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is sent to the relevant payment service providers. These organisations follow their own data protection policies.

4.2 Game Software Providers

To launch games and verify results, connections are made to the servers of Evolution, Pragmatic Play, PG Soft, JILI, and other game studios. Only the necessary gaming session data is transmitted through these connections — not your full personal profile.

4.3 Technical Service Providers

Trusted technology partners may be given limited access to data for the purpose of hosting, cybersecurity, and managing technical infrastructure.

4.4 Legal Obligations

tk999 complies when it is required to disclose information by court order, a lawful request from an investigative authority, or applicable law. Only the specific information requested is provided in such cases.

5 Cookies and Tracking Technologies

tk999 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and for the core functionality of the platform. These cannot be disabled
• Functional cookies: Used to remember your language preference, display settings, and game configuration
• Analytics cookies: Used to understand which pages users visit most and to help improve the service
• Security cookies: Used to prevent fraud and unauthorised access

5.2 Cookie Controls

You can disable or delete non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform and may cause login issues.

6 Data Storage and Security

tk999 has put in place a number of technical and administrative measures to keep your information secure:

6.1 Security Measures

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored using advanced hashing algorithms — no staff member can view a password directly
• Sensitive databases are kept on encrypted, access-controlled servers
• Regular security audits and vulnerability assessments are carried out
• Two-factor verification (OTP) is available for account protection

6.2 Data Retention Period

tk999 retains your information for the following periods:

• Active account data: for the entire duration the account remains open
• Financial records of closed accounts: at least five years from the date of closure
• KYC verification documents: for the applicable legal period from the date of verification
• Transaction logs: up to seven years

After the specified period, data is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information, and tk999 fully respects them:

• Right of access: The right to obtain details of what information we hold about you
• Right to rectification: The right to request that incorrect or incomplete information be updated
• Right to erasure: The right to request deletion of your information under certain conditions (however, some information may need to be retained due to legal obligations)
• Right to restrict processing: The right to request that the use of your information be limited in certain circumstances
• Right to object: The right to object to the use of your information for marketing purposes
• Right to data portability: The right to receive your information in a structured format
• Right to withdraw consent: The right to withdraw at any time from data processing that is based on your consent

To exercise these rights, contact our support team via live chat or email. We will respond within a reasonable time after receiving your request. We also assist with requests relating to account restrictions or self-exclusion under Responsible Gaming.

8 Protection of Minors

tk999's services are for persons aged 21 or older only. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration and, where necessary, confirmed through official identification during the KYC process. If any minor's information is found in our records, the relevant account is closed immediately and the collected information is deleted.

9 International Data Transfers

tk999's servers and service providers may be located in various countries. As a result, your information may be transferred across international borders.

For such transfers, we ensure that:

• The receiving party provides adequate data protection measures
• Our contracts with them include clear data protection obligations
• Transfers occur only to the extent necessary for service delivery

When connecting with game providers such as Evolution or Pragmatic Play, only the information necessary to manage the gaming session is exchanged.

10 Changes to the Policy

tk999 may update this privacy policy from time to time. When changes are made, the "Last updated" date at the top of the policy will be revised.

For significant changes, we will send a notification to your registered mobile number or email. Continued use of the platform after changes are made will be taken as acceptance of the updated policy. We recommend that you review this page regularly.

For general questions or to learn more about the current policy, you can visit our Frequently Asked Questions (FAQ) section.

11 Contact

If you have any questions about this privacy policy, wish to make a request regarding your information, or want to raise a concern, please contact us through the channels below: